Sectors we serve
In this time of dramatic economic, social, and technological transition, consumers are using their dollars to effect the change they want to see in the world. They’re choosing brands that align with their values and needs.
At Deloitte, we help our clients innovate to reach a deeper understanding of their customers and fuse profit with purpose to achieve better outcomes: Better trust. Better experience. Better value.
At the same time, consumer companies are extending their intentions beyond profit to positively impact a broader set of stakeholders, including society and the planet. Together, consumers and consumer companies are buying into better.
What happens when you really listen to the signals consumers are sending to understand who they are, what they look like below the surface, and what they truly want? You’ll find an empowered consumer that wants a better future for themselves, their communities, and the planet
At Deloitte, we combine world-class consumer business knowledge with a full command of technology to help our clients understand the massive shifts consumers are facing so they can build and deliver products and services that align with their customers’ values and desires.
Deloitte's ConsumerSignals is an online panel survey fielded monthly targeting 1,000 adults in each country.
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The recent rise in US credit card debt may not be the warning signal headlines are making it out to be, but America’s debt culture does come with some risk
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Deloitte’s depth, breadth of services and solutions, and industry experience with many of the world’s most forward-thinking brands offers us the ability to provide deeper consumer behavior insights and a decisive strategy, no matter what your business objective. We’re passionate about looking ahead—and around corners—to help you create greater relevancy for your brand; greater trust, innovation, purpose, and value for your customers; and greater confidence in your company’s resilience, agility, and vision. This is the Deloitte advantage. It's why, while others bet on the future, we help you build it.
Deloitte is unrivaled in our ability and commitment to help consumer industry clients buy into better, and design what they want their future to be. Our business-first thinking, breadth and scale of capabilities, and ability to surround an issue from every angle help us engineer innovative solutions that enable businesses to thrive—and create lasting change for the customers they serve.
Discover some of Deloitte’s many stories of purpose and impact.
Kroger uses data analytics, AI, and ML tools to modernize its employee experience.
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BorgWarner develops a data strategy and builds cloud-based analytics dashboards to support their Charging Forward project to shift toward electric vehicles and charging infrastructure.
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A consumer products company seeks increased clarity around its sustainability data through ESG assurance readiness and works to build trust with stakeholders.
Learn moreGain insights to help you reimagine your business, engage differently with your customers, engineer innovative solutions, contribute to a net-zero future, drive diversity and inclusion, and lead in building the future you want to see.
2024 Global Automotive Consumer Study
Tracking consumer trends in the automotive industry
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Unlocking the value of loyalty programs for restaurants
Serving up new opportunities to build customer loyalty
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2024 Travel industry outlook
Recalibration required for this year’s business itinerary
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Fresh food at the intersection of trust and transparency
Supply chain data, transparency and trust can create new opportunities for retailers
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The pursuit of happiness … if you can afford it
How the pandemic likely accelerated consumer bifurcation in America
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Is the world really going through some great rethink?
How the pandemic has reshaped people’s priorities and what it means for the consumer business.
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How remote work is influencing what we buy
Explore the global state of working from home and how it’s shaping purchase intentions.
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We’ve had a lot of time to think, and we’re thinking a lot about time
Why consumers are resetting the clock around how they spend their time, and what it means for consumer businesses.
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2024 Global Automotive Consumer Study
Tracking consumer trends in the automotive industry
Learn more
2024 Global Automotive Consumer Study
Tracking consumer trends in the automotive industry
Learn more
2024 Global Automotive Consumer Study
Tracking consumer trends in the automotive industry
Learn more
2024 Global Automotive Consumer Study
Tracking consumer trends in the automotive industry
Learn more
Unlocking the value of loyalty programs for restaurants
Serving up new opportunities to build customer loyalty
Learn more
2024 Travel industry outlook
Recalibration required for this year’s business itinerary
Learn more
Fresh food at the intersection of trust and transparency
Supply chain data, transparency and trust can create new opportunities for retailers
Learn more
The pursuit of happiness … if you can afford it
How the pandemic likely accelerated consumer bifurcation in America
Learn more
Is the world really going through some great rethink?
How the pandemic has reshaped people’s priorities and what it means for the consumer business.
Learn more
How remote work is influencing what we buy
Explore the global state of working from home and how it’s shaping purchase intentions.
Learn more
We’ve had a lot of time to think, and we’re thinking a lot about time
Why consumers are resetting the clock around how they spend their time, and what it means for consumer businesses.
Learn more
2024 Global Automotive Consumer Study
Tracking consumer trends in the automotive industry
Learn more
2024 Global Automotive Consumer Study
Tracking consumer trends in the automotive industry
Learn more
2024 Global Automotive Consumer Study
Tracking consumer trends in the automotive industry
Learn more
The cost of buying green
Shoppers face choices between what’s sustainable for the planet and what’s sustainable for their wallets.
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The future of trust
How trust in your organization can drive performance.
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Driving accountable sustainability in the consumer industry
Governance is emerging as an unexpected catalyst of environmental progress.
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2024 Global Automotive Consumer Study
Tracking consumer trends in the automotive industry
Learn more
2024 retail industry outlook
2024 will be the year to rebuild consumer trust as a pathway to profitable loyalty.
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The future of grocery retail
A conversation about change and choice as retailers grapple with the 'six forces'
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The future of freight: Transforming the movement of goods
Supply chain issues and production bottlenecks brought to the fore by the pandemic presented opportunities to reshape freight operations
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Mass to Micro
Meeting unprecedented consumer market shifts
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Gen AI goes grocery shopping
Some grocery companies are moving fast toward the first 'killer application.'
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Navigating toward a new normal: 2023 Deloitte corporate travel study
The third edition of Deloitte’s corporate travel study indicates business travel continues to climb in the United States and Europe
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Consumer connectivity: Creating customer-centric supply chains
Jump-start innovation with consumer supply chain data.
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2023 Automotive Supplier Study
Transforming business models amidst rising operational challenges
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Want to take a deeper dive into our research or discuss the role you can play in the future of the consumer industry? Get in touch with our team.
Anthony is a partner with Deloitte & Touche LLP and serves as vice chair and Deloitte US Consumer Industry leader. With nearly 30 years providing services to multinational clients in the consumer products, transportation, hospitality, retail, and distribution sectors, he focuses on assisting clients with transformational initiatives involving the development and/or evaluation of finance operations and programs designed to improve financial integrity, compliance, and operational effectiveness and efficiency. Anthony also serves as a lead business partner and advisory partner for a select group of strategic global consumer clients.
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Karen is the US leader for the Automotive Industry, the Deloitte Global CXO Program leader, and a member of the Deloitte Board of Directors. She previously was a member of the Board of Directors for Deloitte Consulting and the leader of the Business Transformation Market Offering. She has more than 30 years of professional and consulting experience across a broad range of industries, with specific focus on the consumer industry. She helps clients transform their businesses as well as align their people and business strategies.
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Eileen leads Deloitte & Touche LLP’s US Audit & Assurance Transportation, Hospitality & Services practice. She has partnered with large, complex multinational companies on Securities and Exchange Commission (SEC) reporting matters, mergers and acquisitions, information technology, and capital transactions. She previously worked in Deloitte’s National Office, focused on SEC matters, and has developed an extensive network of consultative resources across Deloitte’s global network of member firms. Eileen is a licensed certified public accountant in Connecticut and Ohio.
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Mike is responsible for harnessing Deloitte’s cutting-edge industry insights, consulting, risk and financial advisory, and tax capabilities to help THS clients solve their most complex business issues. He has deep experience in leading global business strategy design and large-scale, digitally enabled business transformations for multinational THS clients in the Americas, Asia, and Europe. As an avid traveler, Mike is deeply curious about peoples and cultures and is an advocate for diversity, equity, and inclusion.
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RETAIL & CONSUMER PRODUCTS With more than 25 years of experience in the consumer industry, advising boards of directors, executive teams, and functional leaders, Nick is a highly influential partner and thought leader. His experience includes providing strategic and operational advice in the context of turnarounds, periods of organizational crisis, and organic and inorganic value creation. He’s also often called upon for witness testimony in high-profile cases in the US federal courts. Nick maintains a vast network of relationships across investment banks, sell-side analysts, public/investor relations, law firms, and financial advisers.
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CONSUMER INDUSTRY LEADER Sam is an Audit & Assurance partner and the National Audit & Assurance Consumer Industry leader. In his role, he oversees go-to-market strategy for various consumer sectors such as automotive, consumer products, retail, wholesale & distribution, and transportation, hospitality & services.
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